Privacy & Cookies Policy
1. INTRODUCTION
This Privacy & Cookies Policy explains how Louisderma Paris, E.U.R.L. (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you use the website www.louisderma.fr (the “Site”), hosted on Wix.com.
We are committed to protecting your privacy and ensuring the lawful, fair, and transparent processing of your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and French law.
2. DATA CONTROLLER
Louisderma Paris, E.U.R.L.
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Registered Office: 78 Avenue des Champs-Élysées, Office 562, 75008 Paris, France
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Email: privacy@louisderma.fr
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Tel: +33 (0)6 69 20 98 19
For hosting purposes, your personal data may also be processed by:
Wix.com Ltd.
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Address: 5 Yunitsman Street, Tel Aviv 6777511, Israel
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Privacy Contact: privacy@wix.com
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Website: www.wix.com
3. DATA WE COLLECT
We may collect the following types of personal data when you use our Site:
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Identification data (name, surname, company)
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Contact details (email, phone number, address)
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Account/login details (if applicable)
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Payment and transaction information (through secure payment providers)
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Technical data (IP address, browser type, device information, cookies)
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Marketing and communication preferences
4. PURPOSES OF DATA PROCESSING
Your data may be processed for the following purposes:
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To provide and deliver our products and services
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To process orders and payments securely
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To respond to your inquiries and provide customer support
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To send you newsletters, marketing, or promotional offers (if consent is given)
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To improve the Site and analyze user behavior
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To comply with legal obligations (accounting, tax, product traceability)
5. LEGAL BASES FOR PROCESSING
We process your data based on one or more of the following legal grounds:
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Your consent (e.g., for newsletters, cookies, or marketing)
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The performance of a contract (e.g., processing your orders)
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Compliance with legal obligations
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Our legitimate interests (e.g., improving our services, preventing fraud)
6. DATA SHARING
Your personal data may be shared with:
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Service providers (e.g., Wix hosting, secure payment gateways, shipping companies)
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Regulatory authorities if required by law
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Professional advisors (auditors, legal counsel)
We never sell or rent your personal data to third parties.
7. DATA STORAGE & TRANSFERS
Your data may be stored in servers located outside the European Union (notably in the United States, Israel, Ireland, South Korea, and Taiwan) by Wix. These transfers are carried out under legal safeguards, such as adequacy decisions and standard contractual clauses, in compliance with GDPR.
8. DATA RETENTION
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with applicable legal requirements.
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Customer account data: retained while the account is active
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Order data: retained for 10 years (legal accounting requirement)
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Marketing data: retained until you withdraw consent
9. YOUR RIGHTS
Under GDPR, you have the following rights regarding your personal data:
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Right of access
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Right to rectification
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Right to erasure (“right to be forgotten”)
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Right to restriction of processing
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Right to object
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Right to data portability
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Right to withdraw consent at any time
You may exercise these rights by writing to privacy@louisderma.fr or by post at the address provided above.
If you believe your rights have not been respected, you may lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés), the French supervisory authority (www.cnil.fr).
10. COOKIES POLICY
Cookies are small text files stored on your device when you browse the Site. They are used to:
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Enable core Site functionality (session cookies, security)
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Analyze traffic and improve user experience (analytics cookies)
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Personalize content and advertising (marketing cookies, if consented)
10.1 Types of Cookies Used
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Strictly Necessary Cookies: Required for the Site to function (cannot be disabled).
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Analytical/Performance Cookies: Help us understand how visitors use the Site.
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Functional Cookies: Remember your preferences.
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Marketing/Advertising Cookies: Used to deliver relevant ads (with your consent).
10.2 Cookie Management
When you first visit the Site, a cookie banner informs you of cookie usage and allows you to provide or refuse consent.
You can manage or delete cookies at any time through your browser settings.
11. SECURITY
We implement technical and organizational measures to ensure the security, confidentiality, and integrity of your data. However, no online transmission is entirely secure, and we cannot guarantee absolute protection.
12. UPDATES TO THIS POLICY
We may update this Privacy & Cookies Policy at any time to reflect legal, technical, or operational changes. Updates will be posted on this page with the revision date.
Last Updated: 10 September 2025